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ERROR_OPENID_005: Problem logging in with your ID

Frederik Lauenborg
  • Updated

Applies to: Penneo users who log in with an electronic ID, and signers who identify themselves with an electronic ID, such as MitID, MitID Erhverv, BankID or .beID.

What you see

When you log in or identify yourself, Penneo shows an error like:

There was a problem logging in with this ID. Could not set up login identity. ERROR_OPENID_005

Sometimes more numbers follow the code, for example ERROR_OPENID_005400.

What it means

Your ID provider (for example MitID or BankID) confirmed who you are, but Penneo could not match that ID to a login or a signing. Or the identification at your ID provider was interrupted before it was finished.

If you are logging in to Penneo

  1. Use the same electronic ID that is connected to your user. Log in with exactly the ID your Penneo user is connected to. For example, private MitID and MitID Erhverv count as two different IDs.
  2. Check if your company requires another login. Some companies only allow Microsoft or Google login. Then use that.
  3. Connect your ID to your user. If your ID isn't connected yet, log in with your username and password, and add your electronic ID under your profile. If that login method isn't available, ask your Penneo administrator to turn it on for your company.
  4. Got a new electronic ID? A new or reissued electronic ID, for example a new MitID, may not match the one connected to your user. Ask your administrator to send you a reset link, log in, and connect your new electronic ID.

If you are signing a document

  1. Use the link in the email. Open the signing link in the newest email from Penneo. Don't log in at app.penneo.com to sign.
  2. Finish the ID step. Complete the identification in your ID app without closing or cancelling it, and try again.
  3. Already signed? If the document has already been signed, contact the person who sent it to you.

Still not working?

Contact your Penneo administrator, the person who sent you the document, or Penneo support. Please include:

  • The full error code, exactly as shown (for example ERROR_OPENID_005400).
  • Whether it happened when you logged in or when you signed.
  • The electronic ID you used (MitID, MitID Erhverv, BankID, .beID).
  • The date and time, and a screenshot if you can.

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