Applies to: signers who sign with an electronic ID, such as MitID, MitID Erhverv or BankID.
What you see
When you sign, or right after you confirm in your ID app, Penneo shows an error like:
ERROR_OPENID_006 — Bad value for code
Sometimes more numbers follow the code, for example ERROR_OPENID_006400.
What it means
When you sign, your electronic ID sends Penneo a one-time confirmation that it is you. This error means the exchange between your ID provider and Penneo failed, so Penneo could not use the confirmation.
Your document has not been signed. You can try again.
How to fix it
Try these steps in order. Most signers only need the first two.
- Start again from the email. Close all tabs with the signing page. Open the link in the newest email from Penneo, and confirm in your ID app right away. Don't press Back or refresh the page while you sign.
- Use a private window or another browser. Open the link in a private (incognito) window, or clear your browser's cache and try again.
- Try another device or network. Strict company networks and VPNs can block the exchange. Try your phone on mobile data, or a home network.
- Signing with MitID Erhverv? If you are allowed to sign as a private person, try your private MitID instead.
- Signing for a company that changed its CVR number? Ask your MitID Erhverv administrator to check that your MitID is connected to the right company.
Still not working?
The error can also be caused by a temporary problem at the ID provider or at Penneo. Check status.penneo.com, wait a little, and try again.
If it still fails, contact the person who sent you the document, or contact Penneo support. Please include:
- The full error code, exactly as shown (for example
ERROR_OPENID_006400). - The date and time it happened.
- The electronic ID you used (MitID, MitID Erhverv, BankID).
- Whether you are signing as a private person or for a company.
- A screenshot of the error, if you can.