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ERROR_OPENID_013: Problem reading the signing status from your browser

Frederik Lauenborg
  • Updated

Applies to: signers who sign on a phone or tablet with an ID app, such as BankID, itsme or MitID.

What you see

After you confirm in your ID app and return to Penneo, you see an error like:

There was a problem reading the signature state from the browser local storage. ERROR_OPENID_013

In Danish: Der opstod et problem med at læse underskriftsstatus fra browserens lokale lager.

What it means

When you start signing, Penneo saves your progress in the browser you opened the link in. After you confirm in your ID app, the app sends you back to your phone's default browser. If you started in a different browser, that browser doesn't know about your signing, and the error appears.

Your document has not been signed. You can try again.

Common causes

  • You opened the signing link inside your email app (some email apps open links in their own built-in browser).
  • You opened the link in a browser that isn't your phone's default browser.
  • You used a private (incognito) window.
  • You had several signing links open at the same time.

How to fix it

  1. Open the link in your default browser. In the email from Penneo, copy the signing link and paste it into your phone's default browser (often Safari on iPhone, Chrome on Android). If your email app shows "Open in browser", you can use that instead.
  2. Don't use a private or incognito window. It makes the error more likely.
  3. Sign one document at a time. If you have received several signing requests, finish one before you open the next.
  4. Or sign on a computer. Open the email on a computer and sign there. You can still confirm with the ID app on your phone.

Clearing your cache or cookies won't fix this error.

Still not working?

Contact the person who sent you the document, or contact Penneo support. Please include:

  • The full error text, including ERROR_OPENID_013.
  • The ID you used (for example BankID or itsme).
  • Your device and browser (for example iPhone with Safari), and how you opened the link (for example from the Gmail app).
  • The date and time it happened, and a screenshot if you can.

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