Error Message: Details about the error message: A problem occurred while initializing the signing process.
The signer's Social security number doesn't match
What this means
This error indicates that the Social Security number (SSN/CPR) entered by the document sender does not match the information associated with your digital ID (e.g., MitID, BankID, or NemID). For security and legal verification purposes, these details must be an exact match to proceed with the signing process.
How to fix it
Contact the Sender: Reach out directly to the person or organization that sent you the document. You usually find a contact email address of the sender in the signing request email.
Report the Discrepancy: Inform them that the SSN they entered on their end appears to be incorrect or does not match your official records.
Request a Corrected Document: The sender must update your details in their system and issue a new signing request to you.