Resetting Penneo login credentials (for users)

Resetting your username and password

This guide explains how to update your classic username and password (Classic Credentials) using a reset link sent by your administrator.

Before You Start: You will need a reset link sent to your email by your Penneo Administrator.

Note: If you haven't received the reset link, please contact your Administrator and refer them to the internal guide: "Admin-Managed password reset for Penneo users". 

Step-by-Step Instructions

1. Find the reset email: Check your email inbox (and spam folder) for the password reset email from Penneo.

2. Open your settings: Click the reset link inside the email. This will automatically take you to your account profile settings page in Penneo.

3. Start editing: Look for and click the Edit classic credentials button on your profile settings page.

4. Enter your new details: Type your new login details into the text boxes, keeping these rules in mind:

   • Username: Must be at least 6 characters long (no spaces).

   • Password: Recommended to be at least 10 characters long (no spaces).

5. Save your changes: Click the Update classic credentials button to finish. You will use these new details the next time you log in.