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What is the account selector?
The Penneo Sign account selector is a screen that appears during login when the same login credentials — whether a personal eID like BankID or MitID, or an SSO method like Google or Microsoft — are linked to more than one Penneo account. Instead of logging you into a single, default account, Penneo asks you to pick which one you'd like to access for that session.
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Why you're seeing it
This screen shows up in two common situations, and it can happen no matter which login method you use — eID, Google, or Microsoft:
- You have both a signer archive and a Penneo user account. If you've signed a document using a personal eID before, you already have a signer archive linked to it (see below). If that same eID is later enabled and connected as a login method for a separate Penneo user account, logging in now matches two accounts, so Penneo lets you choose between them.
- Your login method is linked to multiple company accounts. If the same eID, Google account, or Microsoft account has been enabled and connected as an allowed login method across several different Penneo company accounts — for example, if you work with or for multiple organizations that each use Penneo — logging in will show you every company account associated with that login method, and you'll need to pick the one you want.
How signer archives work
A signer archive is created automatically the first time you sign a document with an eID — you don't need to request it. Penneo generates it in the background and links it to that eID, so your signed documents have a place to live and can be retrieved later. Signing itself is only ever done with an eID or other relevant signing methods like simple electronic signature (SES). However, a signer archive is always tied to an eID, never to a Google or Microsoft login.
If that same eID is later added as a login method for a Penneo user account, the signer archive isn't replaced — both stay linked to the same eID at the same time. That's what causes the account selector to appear: your login credentials point to more than one valid destination.
Choosing the right account
When the account selector appears, select the account you meant to access:
- Choose your signer archive to view or retrieve documents you've personally signed with an eID.
- Choose your Penneo user account to create, send, or manage case files on behalf of yourself or an organization.
- Choose the relevant company account if your login method is linked to more than one organization and you need to work within a specific one.
If you picked the wrong one, you don't need to log out. Simply click your name in the top-right corner and select Switch accounts to move to any of the other accounts linked to your login.