How to activate and set up your Penneo profile

Learn about Penneo account activation, link expiration, login configurations, and the step-by-step process for setting up your new profile.

Account Activation Link Validity & Expiration

When a Penneo administrator creates your user profile, you will receive an activation email. For security purposes, the activation link has strict time limits:

• Unopened Link Validity: The activation link expires 14 days after the email is sent.
• Opened Link Validity: Once clicked, the link remains valid for only 30 minutes.

⚠️ Important: You must complete the entire account creation process within that 30-minute window after clicking the link to ensure successful access. If the activation link has expired, please contact your Penneo administrator and request a new activation (or password reset) link. Once you receive it, simply follow the setup process below that matches the login methods enabled for your account.

Login Method Configuration

The specific login methods available to you depend on the options enabled by your Penneo administrator. These may include Classic credentials (username and password), MitID, API keys, Google or Microsoft sign-in and etc.

The guide below covers the most common combinations of these methods.

For more on how administrators enable or disable login methods, see our guide on How to Enable/Disable Users' Login Methods or our user guide on How to Connect an eID to a Penneo Login.

Step-by-Step Account Setup Procedure

After clicking the activation link in your welcome email, Penneo will guide you through setting up each login method your administrator has enabled for you, one at a time. You'll return to a starting screen between each method until all of them are configured. Follow the scenario below that matches your account.

⚠️ Important — Complete the Entire Process: Make sure you go through the full setup and configure every login method your administrator has allowed for your account before closing the session. If you close the session before all allowed login methods have been set up, you may have trouble logging in later, since the ones left unconfigured won't be available to you.

Scenario A: Classic Credentials Only

1. Click the invitation link provided in your Penneo welcome email.
2. Review your setup options determined by your administrator, then click Continue to configure Classic Credentials.

3. Enter your preferred username and password to create your credentials, then click Save.

   • Username requirement: minimum of 6 characters.
   • Password requirement: minimum of 10 characters.

   Note: Your username and email address are distinct and separate.

4. Click Next to proceed.
5. Activate additional login methods (optional). Follow the on-screen steps, then click Next.
6. Click Start Penneo to complete the setup and log in to your account.

Scenario B: MitID and API Key

1. Click the invitation link provided in your Penneo welcome email.
2. Click Continue to configure MitID.
3. Enter your MitID credentials to connect it to your Penneo account.
4. Once MitID is connected, you'll return to the starting page. Click Continue to configure your API keys, then follow the on-screen steps.
5. Once your API keys is configured, you'll return to the starting page again. Click Start Penneo — you're all set.

Scenario C: Classic Credentials and MitID

1. Click the invitation link provided in your Penneo welcome email.
2. Click Continue to configure Classic Credentials, and follow the steps in Scenario A, step 3 above to set your username and password.
3. Once completed, you'll return to the starting page. Click Continue to configure MitID, and follow the steps in Scenario B, step 3 above to connect it.
4. Once MitID is connected, click Start Penneo — you're all set.

Scenario D: Classic Credentials, MitID, and Google/Microsoft

1. Click the invitation link provided in your Penneo welcome email.
2. Click Continue to configure Classic Credentials, and follow the steps in Scenario A, step 3 above to set your username and password.
3. Once completed, you'll return to the starting page. Click Continue to configure MitID, and follow the steps in Scenario B, step 3 above to connect it.
4. Once completed, click Continue to configure Google/Microsoft sign-in, and enter your Google or Microsoft credentials when prompted.
5. Once completed, click Start Penneo — you're all set.

⚠️ Important — Connecting MitID: Before connecting MitID as part of account activation, make sure any other browser windows or tabs where your MitID had been recently configured or connected to another account or platform are closed. Alternatively, you can simply open the activation link in a different browser to avoid any conflicts.