Resetting Your Penneo Login Details
This guide explains how to update your classic username and password (Classic Credentials) using a reset link sent by your administrator.
Before You Start: You will need a reset link sent to your email by your Penneo Administrator.
Note: If you haven't received the reset link, please contact your Administrator and refer them to the internal guide: "Admin-Managed password reset for Penneo users".
Step-by-Step Instructions
Find the reset email: Check your email inbox (and spam folder) for the password reset email from Penneo.
Open your settings: Click the reset link inside the email. This will automatically take you to your account profile settings page in Penneo.
Start editing: Look for and click the Edit classic credentials button on your profile settings page.
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Enter your new details: Type your new login details into the text boxes, keeping these rules in mind:
Username: Must be at least 6 characters long (no spaces).
Password: Recommended to be at least 10 characters long (no spaces).
Save your changes: Click the Update classic credentials button to finish. You will use these new details the next time you log in.