Penneo Login Overview

Private accounts and company accounts

Penneo offers two account types: private accounts for individual signers and company accounts for employees of contracted organisations.

Private accounts are auto-created when you sign with an electronic ID (eID) that is not linked to a Penneo company account. You can access your private archive by logging in with the same method used during signing.

Company accounts are set up via a contract between Penneo and a business, and you log in using credentials provided by your administrator.

Logging in as a private user

When you sign a document via Penneo with an electronic ID (eID), the system automatically creates a private archive for you. To access this archive, follow these steps:

1. Navigate to the Penneo login page at https://app.penneo.com/.
2. Log in using the exact same method used when signing your documents. For example, if you signed with a specific eID (e.g., MitID, Bank ID, Itsme), you must use that same eID to log in.
3. Locate your documents within your archive. Documents are typically stored in a default folder named Unsorted. Click on the folder to see your files.
4. Find your contract by name and click it to view all containing documents. If a contract is missing, ensure the case file has been finalized by checking your email for a confirmation of finalization from all parties.

Note that if you have signed documents using different eIDs, you will have multiple archives. For further instructions on retrieving files, refer to the guide on how to get the signed document when it's finalized.

Logging in as a company user

To log into a Penneo company account for the first time, use the credentials created during your user account activation. If you initially set up a username and password (Classic Login), you must use those classic credentials to access your Penneo company user. If you wish to log in using an eID, you must first link that eID to your account. See How to connect electronic ID (eID) as a login method.

To access your company account:

1. Go to https://app.penneo.com/.
2. Log in with the specific credentials enabled for your user account (e.g., username/password or an allowed eID).
3. You are now ready to use Penneo, as a company user.

Updating your Penneo user details.

Within Penneo's user settings, you can manage your user information, such as your name, email address, and the interface language. To do this, go to Configure and click on Profile.

Additionally, you can manage your allowed login methods under the Manage login credentials tab. Below, we explain how to do this.

To update your username or password (classic login credentials):

1. Go to your Penneo profile via Configure > Profile.

2. Click on the Manage login credentials tab.

3. Select Edit classic login credentials. A pop-up will appear where you can update your information.

4. Ensure your username contains at least 6 characters (no spaces) and your password contains at least 10 characters (no spaces).

5. Click Update classic login credentials to save your changes.

6. To manage login method with an eID, see the next section below How to setup electronic ID (eID) as a login method

How to setup electronic ID (eID) as a login method

You can add or remove eID providers to customize how you access Penneo. Note that you can only use login methods that your administrator has enabled for your company account. If a preferred method is missing, contact your administrator and refer them to the guide on how to enable/disable users' login methods.

To add a new eID provider as a login method to your user:

1. Log in to your Penneo account and click Configure, then select Profile.
2. Open the Manage Credentials tab.
3. Click Add New Provider to see allowed login methods. Select your preferred method and follow the linking process. If this button is missing, your administrator has restricted login to username and password only.

To remove a connected eID:

1. In your Penneo profile, navigate to Configure > Profile.
2. Go to the Manage Credentials tab.
3. Find the eID you wish to disconnect and click Remove under the Actions column. Once removed, you can no longer use that specific eID to log into Penneo.
4. Penneo requires all users to have at least one active login method available. If you cannot remove the connected eID, it is because you have not setup an alternative login method (Like Classic Login). 

Resetting a forgotten password

If you cannot log into your account, you must ask your Penneo administrator to reset your login.

Once you receive a reset link via email:

1. Click the link in the email (check your spam folder if it does not appear) to be redirected to your profile settings.
2. Click Edit classic credentials.
3. Enter your new username (minimum 6 characters) and password (recommended minimum 10 characters).
4. Click Update classic credentials to confirm the reset.

Managing User Login Methods (Admin)

Administrators can control which login options are available to users on a company account. Note that these are separate from signing methods.

To manage a user's login methods:

1. While logged in to Penneo, click Configure in the left menu, then select Company.
2. Select the Users tab.
3. Click on the specific user you wish to modify.
4. Scroll to the Login Methods section and check or uncheck the available options.
5. Click Update User Details to save.

Users enabled for eID login will still need to manually connect their eID to their Penneo login to use that method.

Logging out of Penneo

To end your session and log out of the Penneo application:

1. Click on your name located in the top right corner of the screen.
2. Select Log out from the dropdown menu.

Transitioning from NemID to MitID

Because MitID and NemID use different user IDs, Penneo cannot automatically link your old documents to a new MitID login. To access files previously signed with NemID when you log in with MitID for the first time, you will need to verify your identity using your CPR number.

How to Reclaim Your NemID Account:

1. If you see an error during your first MitID login, select Reclaim NemID account.
2. You will be prompted to log in with MitID to approve the request.
3. Enter your CPR number in the field provided to link your previous documents.

Note: This process is only possible if your NemID (including Medarbejdersignatur) had a linked CPR number. If no CPR number was linked to your old NemID, please contact our support team for assistance.