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Penneo Login Overview

Kim-Marwin Reglin
  • Updated

 

Differences between private and company accounts

Penneo offers two account types: private accounts for individual signers and company accounts for employees of contracted organisations. 

Private accounts are auto-created when you sign with an electronic ID (eID) that is not linked to a Penneo company account. You can access your private archive by logging in with the same method used during signing. 

Company accounts are set up via a contract between Penneo and a business, and you log in using credentials provided by your administrator.

Logging in as a private user

When you sign a document via Penneo with an electronic ID (eID), the system automatically creates a private archive for you. To access this archive, follow these steps:

  1. Navigate to the Penneo login page at https://app.penneo.com/.
  2. Log in using the exact same method used when signing your documents. For example, if you signed with a specific eID (e.g., MitID, Bank ID, Itsme), you must use that same eID to log in.
  3. Locate your documents within your archive. Documents are typically stored in a default folder named Unsorted. Click on the folder to see your files.
  4. Find your contract by name and click it to view all containing documents. If a contract is missing, ensure the case file has been finalized by checking your email for a confirmation of finalization from all parties.

Note that if you have signed documents using different eIDs, you will have multiple archives. For further instructions on retrieving files, refer to the guide on how to get the signed document when it’s finalized.

Logging in as a company user

To log into a Penneo company account for the first time, use the credentials created during your user account activation. If you initially set up a username and password, you must use those classic credentials to access your user archive. If you wish to log in using an eID, you must first link that eID to your account by following the guide on how to connect an eID to my Penneo login.

To access your company account:

  1. Go to https://app.penneo.com/.
  2. Log in with the specific credentials enabled for your user account (e.g., username/password or an allowed eID).
  3. You are now ready to use Penneo as a company user.

Troubleshooting missing documents and multiple archives

If you cannot locate a signed document in your archive, please first verify that all parties have finished signing. Documents usually appear in your archive once the entire case file is completed. You can confirm this by checking your inbox for a "finalization" email from Penneo.

If you have received this email but the document is still missing, it may be stored in a different archive or was subject to a temporary storage period.

Check for multiple eID archives

Penneo creates a unique, private archive for each specific eID used. If you have more than one eID, please log out and try signing in with a different one to see if your documents are stored there.

Permanent vs. Temporary storage

During the signing process, signers can choose between permanent storage and temporary storage (valid for 14 days). If you cannot find your files after two weeks, they may have been stored temporarily and subsequently removed. In this case, we recommend reaching out to the sender of the document to request a copy.

Company users and private archives

For company users, ensure you are not accidentally logged into a private archive. If you log in with an eID and only see personal documents or the Penneo logo without your company branding, you are likely in a private archive automatically created from past signings. To access your company documents, log out and log in with the credentials used when activating your user account.

Managing electronic ID (eID) connections

You can add or remove eID providers to customize how you access Penneo. Note that you can only use login methods that your administrator has enabled for your company account. If a preferred method is missing, contact your administrator and refer them to the guide on how to enable/disable users’ login methods.

To add a new eID provider:

  1. Log in to your Penneo account and click Configure, then select Profile.
  2. Open the Manage Credentials tab.
  3. Click Add New Provider to see allowed login methods. Select your preferred method and follow the linking process. If this button is missing, your administrator has restricted login to username and password only.

To remove a connected eID:

  1. In your Penneo profile, navigate to Configure > Profile.
  2. Go to the Manage Credentials tab.
  3. Find the eID you wish to disconnect and click Remove under the Actions column. Once removed, you can no longer use that specific eID to log into Penneo.

Updating user details and password

You can manage your personal information, such as your name, email address, and interface language, within the Penneo profile settings. To find these details, navigate to Configure and click Profile. In the User Details section, you can also enable the option to store contacts by default. More information is available regarding how contacts work in Penneo.

To update your username or password classic credentials:

  1. Go to your Penneo profile via Configure > Profile.
  2. Click the Manage Credentials tab.
  3. Select Edit classic credentials. A pop-up will appear where you can update your information.
  4. Ensure your username is at least 6 characters (no spaces) and your password is at least 10 characters (no spaces).
  5. Click Update classic credentials to save the changes.

Resetting a forgotten password

If you cannot log into your account, you must ask your Penneo administrator to reset your login.

Once you receive a reset link via email:

  1. Click the link in the email (check your spam folder if it does not appear) to be redirected to your profile settings.
  2. Click Edit classic credentials.
  3. Enter your new username (minimum 6 characters) and password (recommended minimum 10 characters).
  4. Click Update classic credentials to confirm the reset.

Transitioning from NemID to MitID

Because MitID and NemID use different user IDs, Penneo cannot automatically link your old documents to a new MitID login. To access files previously signed with NemID when you log in with MitID for the first time, you will need to verify your identity using your CPR number.

How to Reclaim Your NemID Account:

  1. If you see an error during your first MitID login, select Reclaim NemID account.

  2. You will be prompted to log in with MitID to approve the request.

  3. Enter your CPR number in the field provided to link your previous documents.

Note: This process is only possible if your NemID (including Medarbejdersignatur) had a linked CPR number. If no CPR number was linked to your old NemID, please contact our support team for assistance.

Configuring login methods for administrators

Administrators can control which login options are available to users on a company account. Note that these are separate from signing methods.

To manage a user’s login methods:

  1. While logged in to Penneo, click Configure in the left menu, then select Company.
  2. Select the Users tab.
  3. Click on the specific user you wish to modify.
  4. Scroll to the Login Methods section and check or uncheck the available options.
  5. Click Update User Details to save.

Users enabled for eID login will still need to manually connect their eID to their Penneo login to use that method.

Logging out of Penneo

To end your session and log out of the Penneo application:

  1. Click on your name located in the top right corner of the screen.
  2. Select Log out from the dropdown menu.

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