📄 Recommended PDF formats for Penneo 🔤 Troubleshooting character display issues in Penneo ⬛ Resolving blank or black pages in Penneo documents 🖨️ How to resolve PDF issues by printing to PDF
Recommended PDF formats for Penneo
To ensure that Penneo reads files correctly, upload documents created in PDF/A or standard PDF format. Using these established standards ensures the platform can process the document structure without errors.
Troubleshooting character display issues in Penneo
If special characters such as Æ, Ø, or Å are replaced or displayed in the wrong font within Penneo, the font is likely not embedded in the original PDF file. Penneo requires embedded fonts to accurately read and display special characters.
Resolving blank or black pages in Penneo documents
Blank or black pages in documents uploaded to Penneo are usually caused by transparent layers in the PDF. These layers prevent Penneo from correctly preparing the document for the digital signature process.
How to resolve PDF issues by printing to PDF
Most visual issues, including missing fonts and transparency layers, can be resolved by re-printing the file to a standard PDF format. This process flattens layers and embeds necessary data for Penneo compatibility.
To re-print a file:
- Open the original PDF file.
- Select the print option and change the printer selection to Save as PDF.
- Print the file and save it to your device.
For optimal results, use the dedicated Penneo PDF printer. You can find installation details in the guide: How to install and use the Penneo Printer.