Creating Identity Validation Requests

Overview of identity validation in Penneo

The Penneo identity validation feature allows users to request specific information and documents from recipients. Recipients receive an automated email containing a link to a secure form where they can provide the requested details and upload files. Note that identity validation is a paid feature requiring a separate subscription; you can contact Penneo for further information.

How to create an identity validation request

To initiate an identity validation request in Penneo, follow these steps in the following order:

1. Log in to Penneo, click Create New on the left side menu, and select Identity validation.
2. Enter a Title for the request and Select a folder where the request and related documents will be stored.
3. Choose the Language for the identity verification request from the menu to determine the communication language for recipients.
4. Select a reminder interval for automated notifications.
5. Click Add new recipient to add at least one recipient to the request.
6. Enter the recipient’s name and email address in the pop-up window.
7. Click Add Recipient in the pop-up window. Repeat steps 5 through 7 for additional recipients.
8. Select the required information and documents by checking the boxes next to the available options. Use the enabled box to make a document optional or the required box to make it mandatory. It is recommended to inform recipients via the email message that they can upload any of the enabled photo ID types. Note that Penneo Sign does not analyze or verify Photo IDs.
9. Configure the email content. The field displays a standard Penneo email by default, but you can edit the text, apply an existing template, or create a new template.
10. Click Send to distribute the request.

Configuring identity validation archive access

By default, all users on a Penneo company account can send identity validation requests, but they cannot access the archive to follow up on requests or delete cases unless specifically authorized. An administrator must activate archive access for each user individually using the following steps:

1. Navigate to Configure and select Company.
2. Select the Users tab.
3. Locate and click on the specific user who requires archive access.
4. Check the box next to Identity validation under the Rights section to activate the archive for that user.
5. Click Update User Details.

Users may need to log out and log back in to their Penneo account for these archive access changes to take effect.

Accessing the identity validation archive

The identity validation archive contains all pending and completed identity validation requests. If a user cannot view the archive, a Penneo administrator must enable the necessary rights in the user settings. This archive allows users to manage active validation cases and track the status of recipient submissions.