Accessing finalized Penneo documents via email
Once all parties involved have signed the documents in Penneo, you will receive an email notification. Depending on the security settings chosen for the case file by its creator or sender (such as whether sensitive data handling has been enabled), this email will either include the signed documents as attachments for direct download, or provide a link to access the signed documents online.
To download the signed documents if they are not attached to your email, follow the instructions relevant to your situation:
- I want to download a signed document
- I want to download a signed document that I have sent out for signing
- I can't find a document in my archive
Downloading signed documents as a signer in Penneo
If you signed a document via Penneo using one of the following electronic IDs — MitID (Private or Erhverv), BankID NO or SE, FTN, BeID, or Itsme (when Itsme was used both to open and to sign the documents) — a private archive is automatically created for you. This archive can be accessed by logging into Penneo using the same electronic ID you used when signing the document (for example, if you used an eID to sign, you must use that same eID to log in). Private archives are not created when signing with a Simple Electronic Signature (SES), ID Verifier, or AusweisApp.
To access and download a signed document as a signer, follow these steps:
- Navigate to https://app.penneo.com/.
- Log in using the same method you used when signing your documents.
- Locate the case file in your archive. Your documents are most likely saved in your standard folder, which is usually named Unsorted. Click on the case file containing the documents you wish to view or download.
- Select your download option within the case file view:
- To download all documents as a zip file, click Download all documents in the top right corner.
- To download a single document as a PDF, navigate to the documents list on the left side, select the document, and click the Download as PDF button located next to the document key above the preview.
Downloading signed documents as a sender in Penneo
Penneo account holders who have sent out documents for signature can retrieve finalised documents directly from their account archive.
To download signed documents as a sender, follow these steps:
- While logged into your Penneo company account, navigate to the archive by clicking Archive in the left-side menu, then select Completed.
- Locate the specific case file containing the documents you want to view or download, and click on it.
- Choose your download preference:
- To download all documents in the case file as a zip file, click Download in the top right corner.
- To download an individual document as a PDF, scroll down to the documents list, select the document, and click the Download PDF button located in the top right corner above the document preview.
Troubleshooting missing documents in the Penneo archive
As a signer, if you cannot find a specific document in your signer archive, it's likely because you haven't signed the case file yet, or because you signed using one of the signing methods that doesn't create a signer archive. If you signed using a method that does create a signer archive, the documents will appear there once you've signed. If the case file still requires other signatures, the documents will show a status of "Pending," since they're still awaiting signatures from other parties. Finalisation only occurs once all parties have signed, at which point the document's status will change to "Completed."