Managing Expired Invitation Links

If your Penneo invitation or password reset link has expired, follow the steps below based on your role.

I am a standard User

Only an administrator within your organization can send you a new link.

• What to do: Contact your company's Penneo administrator and ask them to send you a new reset link.
• What it does: Once you receive the link, you can use it to activate your account (see steps below) or change your classic credentials (username and password).
• Admin Guide: If your administrator needs instructions on how to issue a link, they can refer to the Penneo Login Overview guide.

I am a Penneo Administrator

If your own administrator invitation or reset link has expired, please follow these steps. Note: Due to strict security and privacy protocols, Penneo Support can only provide a manual reset link to an administrator once.

• If your company has other administrators: Ask another active Penneo admin in your organization to reset your password for you.
  Best Practice: We highly recommend maintaining at least two active administrators to resolve these issues internally.
• If you are the ONLY administrator: Contact Penneo Support directly for further assistance.

How to activate your account with the reset link

Once your administrator sends you the new password reset email, follow these exact steps to complete your activation:

1. Check your inbox: Look for the password reset email from Penneo (be sure to check your spam folder too).
2. Click the link: Click the reset link inside the email. This will automatically take you to your account profile settings page in Penneo.
3. Edit credentials: Look for and click the Edit classic credentials button.
4. Enter your details: Type in your new login details following these rules:
   • Username: Must be at least 6 characters long (no spaces).
   • Password: Recommended to be at least 10 characters long (no spaces).
5. Save: Click the Update classic credentials button to finish.
6. Log out and log back in: Log out of Penneo, then log back in using your new credentials.
7. Complete activation: You will be prompted to activate your account—this is expected! Follow the on-screen steps and finish by clicking Start Penneo.

Your account is now successfully activated and ready to use.

Important security waiting period

If you request multiple reset links within a short timeframe and experience difficulties logging in, our security system may temporarily lock your account.

• The Rule: You must wait a minimum of 3 hours before making your next login attempt.
• Why? This safety window allows the Penneo system to properly update and register your changes.
• Warning: Attempting to log in before the 3-hour window has passed will restart the timer.