Difference between login and signing methods
Penneo distinguishes between log-in methods and Allowed Signing methods. Allowed Signing methods are the specific options signers can select when signing a document, such as national electronic IDs or Simple Electronic Signatures.
Troubleshooting missing signing methods
If a signer reports they are missing a preferred signing method, such as a specific national eID, that method may not be included in the allowed list within the company settings. To resolve this, an administrator must verify that the relevant signing method is enabled in the company configuration.
Enabling signing methods in company settings
To enable specific signing methods in Penneo, navigate to Company > Details and locate the settings at the bottom of the page. Check-mark the relevant signing method you wish to activate for the company to make it available for signers.