Size limits for Penneo finalization email attachments
When Penneo prepares finalization emails with attachments, the system follows specific rules based on document size to ensure successful delivery. If all documents together are under 7.1 MB for attachments.
Handling document packages exceeding size limit
If the total size of the documents plus email content exceeds the size limit, Penneo checks whether the largest single document can fit in an email on its own. The final size is determined by the documents after they have been processed within the system.
If the largest single document fits within the limit, Penneo splits the package into multiple emails and distributes the documents across them. Each email is labeled sequentially to help the recipient identify the sequence, for example, “Email 1 of 3” and “Email 2 of 3.”
If the largest document is too large to fit within the limit on its own, Penneo sends the finalization email without attachments to ensure the notification is delivered. In this case, signed documents must be accessed directly via the Penneo Web Application or in the signer’s archive, depending on the specific signing method used.
Document access and attachment optimization
Whether attachments are included in a Penneo finalization email depends entirely on the size of the documents after conversion. Keeping individual PDFs small during the preparation phase increases the likelihood that attachments can be successfully included in the final automated emails.
Copy recipient delivery rules for large documents
If there are copy recipients in the Penneo case file and the documents cannot be attached due to size limits, no email is sent to those recipients.