Troubleshooting
Something went wrong? Get an easy fix for the most common issues here.
- Invitation to Penneo expired or invalid
- How to Manage my Support Tickets
- S/MIME
- Quarantined case files or documents
- I'm logged into Penneo but I cannot send out case files - why?
- Case file has been signed by all parties (but is still in progress)
- The email with the signing request cannot be delivered to the signer - what can I do?
- Error code 503
- Error code 415: Unsupported Media Type
- Error code 404
- Error code 403: access denied
- Error 400 or "Something went wrong" when creating a case file
- Error codes
- I can't print with the Penneo Printer - what can I do?
- I cannot see the "Send til Penneo" button in Outlook
- The Desktop Application won't open on Mac - what can I do?
- My Adobe PDF reader cannot recognize Penneo's certificate - why?
- The finalization email could not be delivered to the copy recipients - why?
- My signer can’t sign with MitID because name and address are protected in the CPR register
- The name of a signer is hidden in the final document - why?
- I cannot continue past the one-time code when signing with Norwegian BankID on mobile - why?
- My signer has not received an email with the signing request - what can I do?