Niklas Gammelmark
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Recent activity by Niklas Gammelmark-
Can I sort clients into folders?
Organizing Clients Penneo KYC sorts the clients in alphabetical order. It is also possible to group clients based on their status or risk assessment.
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Can Penneo KYC recognize that a person appears again at multiple companies I deal with in the system?
Identifying Repeated Individuals Yes. When creating companies as clients in Penneo KYC, the system can recognize that a person appearing as the beneficial owner of a company previously created appe...
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How do I delete a client?
Deleting a Client To delete a client, find it in your list of clients and click on it. Then, click on Remove Client Relationship at the bottom of the tab. Even if a client relationship is removed,...
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Do Penneo’s employees have access to the customers’ data contained in the system?
Employee Data Access No, only you have access to the data. However, we will be able to access some information in the system if needed in support contexts (e.g., we could view whether you have a cl...
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What should I do if one of my clients terminates their business relationship with me?
Handling Terminated Relationships If one of your clients terminates their business relationship with you, you still need to fulfill two obligations regarding their data: The AML Act establishes th...
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What should I do if a terminated client wants to resume their business relationship with me?
Resuming Terminated Relationships If it has not been five years since the client relationship ended, you will still find it in the "Terminated client relationships" folder. Press on the client rela...
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How to integrate with e-conomic
E-conomic Two methods can be used to integrate Penneo KYC and e-conomic. Method #1 Method #2 Method #1 First, you need an e-conomic account. While logged into your e-conomic account, navigate to ...
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A control visit of my company's AML procedures has been announced - how do I access relevant data in the Penneo KYC system to submit auditable documentation?
Accessing Data for AML Audit The control authority may want to take samples of your customer due diligence procedures. To this end, you can select one of your customer relationships and click on th...
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I'm logged into Penneo but I cannot send out case files - why?
When logging into your user account with your eID, you may experience that you cannot do anything (e.g., send out a document for signature). The cause of this issue might be that you had signed a p...
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What do I do if I forget to request a specific document?
Handling Missing Documents Simply navigate the Obtain documentation tab, select the company or the person to whom the documentation relates, and choose the document you want your client to submit. ...