
Niklas Gammelmark
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Activity overview
Latest activity by Niklas Gammelmark-
Niklas Gammelmark created an article,
How to use the Penneo validator
If you want to verify the validity of a document signed via Penneo or validate the authenticity of a signer, you can use Penneo Validator. I received an error – is the document invalid? The valid...
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Niklas Gammelmark created an article,
How contacts work in Penneo
When sending out case files and creating signers, you can get suggestions from your contact book based on what you're typing in the relevant field. Note that only administrators can access the cont...
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Niklas Gammelmark created an article,
How to reset a user's password (for Administrators)
Only administrators can reset the password for users. Note: If you are a user without admin rights, and you have forgotten your user account login credentials, contact your administrator, and they ...
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Niklas Gammelmark created an article,
I'm logged into Penneo but I cannot send out case files - why?
When logging into your user account with your eID, you may experience that you cannot do anything (e.g., send out a document for signature). The cause of this issue might be that you had signed a p...
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Niklas Gammelmark created an article,
How to integrate with e-conomic
E-conomic Two methods can be used to integrate Penneo KYC and e-conomic. Method #1 Method #2 Method #1 First, you need an e-conomic account. While logged into your e-conomic account, navigate to ...
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Niklas Gammelmark created an article,
API Documentation (for developers)
Developer API Guide The links below contain technical documentation of Penneo's APIs. They're the starting point for any developers looking to integrate with Penneo, or perform ad hoc tasks through...
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Niklas Gammelmark created an article,
A control visit of my company's AML procedures has been announced - how do I access relevant data in the Penneo KYC system to submit auditable documentation?
Accessing Data for AML Audit The control authority may want to take samples of your customer due diligence procedures. To this end, you can select one of your customer relationships and click on th...
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Niklas Gammelmark created an article,
What should I do if a terminated client wants to resume their business relationship with me?
Resuming Terminated Relationships If it has not been five years since the client relationship ended, you will still find it in the "Terminated client relationships" folder. Press on the client rela...
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Niklas Gammelmark created an article,
What should I do if one of my clients terminates their business relationship with me?
Handling Terminated Relationships If one of your clients terminates their business relationship with you, you still need to fulfill two obligations regarding their data: The AML Act establishes th...
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Niklas Gammelmark created an article,
Do Penneo’s employees have access to the customers’ data contained in the system?
Employee Data Access No, only you have access to the data. However, we will be able to access some information in the system if needed in support contexts (e.g., we could view whether you have a cl...