Getting started
- Penneo KYC: User access permissions
- Which browsers can be used with Penneo KYC?
- Set up automatic email reminders for clients
- How to utilize your client relationship overviews
- How can I check how many client relationships I've used?
- How do I set up the system so that it looks like my customers are contacted via my own email address and not via Penneo KYC?
Clients
- Which Penneo KYC users receive a notification when changes occur in a client relationship?
- Can Penneo KYC recognize that a person appears again at multiple companies I deal with in the system?
- What should I do if there is no match between the names of the real owners that the system maps and the information I get from the customer?
- What can I do if I do not know the contact details of all the real owners on whom a customer due diligence procedure is to be performed?
- How do I set up a foreign legal entity?
- Can the system handle foreign customers?
Risk Assessment
- How to activate risk re-assessment
- How do I assess the risk of money laundering?
- What do I do if a client is on the PEP list or sanction list?
- There is a yellow mark when checking the PEP list and the sanctions list - what does this mean?
- What is meant by the risk assessment under the item "Purpose and intended nature"?
- Can I get clients to prepare the risk assessments for me?
Document Collection
- How is the data kept up to date by Penneo KYC?
- How often should I update the data in the system?
- Is it possible to delete some of the documents collected from a client?
- Can I make the system fail to contact a specific client?
- What can I do with the documents I already have on a client?
- What can I do with the data I already have on a client?
Security & data rentention
- A control visit of my company's AML procedures has been announced - how do I access relevant data in the Penneo KYC system to submit auditable documentation?
- What should I do if a terminated client wants to resume their business relationship with me?
- What should I do if one of my clients terminates their business relationship with me?
- Do Penneo’s employees have access to the customers’ data contained in the system?
- How do I delete a client?
- Can I sort clients into folders?