Customizing Client Requests

Yes. For each client relationship, you can define different information and documents that the client must submit. This is done on the Obtain documentation tab.

If you want to request specific information or documents not included in the list, you can create additional items defining the data you wish to request from your client.

After ticking the boxes in the list, you need to select whether the documentation you’re requesting relates to the company (e.g., articles of association and group diagram) or the company’s beneficial owner (e.g., passport and health card).

Once you have selected the company or the person to whom the documentation relates, a new tab will open up on the right. Click on the small + symbol.

You will see a drop-down menu where you can choose the document that you want your client to submit. If none of the listed documents matches what you want the client to upload, you can add a new document by pressing Other document.