Activating Re-assessment

Only the administrator of the company account can activate risk re-assessment under company settings.

The frequency of the re-assessment depends on the risk level of the client relationship. This can be adjusted under company settings.

In order for the system to keep track of when a new assessment is due, risk re-assessment must be toggled on for the risk level.

A desired re-assessment frequency must also be selected. For the request to be sent out automatically, ensure automatic re-assessment is activated.

Deciding who to contact

The company administrator determines if it is the UBO and/or a representative that should be contacted for the risk re-assessment across all client relationships.

Deciding what to collect

The administrator decides which goals are included in the re-assessment request.

Only goals that have previously been collected from the client relationship will be affected by the new request.

The goals to choose from are pre-set by the system.

How to use risk re-assessment

Automatic re-assessment

The company administrator can enable automatic re-assessment for each risk level, by check the box next to “automatic risk re-assessment” under settings.

When an automatic request has been sent to your client, the status of the client relationship will be updated to “contacted”.

You can disable the automatic re-assessment for each client relationship, should you prefer manual re-assessment.

Manual re-assessment

If you are not utilising automatic re-assessment, the system allows you to re-assess manually. To do this first ensure risk-reassessment is enabled for the risk level.

Then locate a client relationship and click “send request”. This will send out a request based on the organisational settings.

If you have questions regarding the re-assessment frequencies, which information is being requested or which contact persons are determined for your organisation, you should contact your company administrator.