This is a paid feature. If you cannot access this feature per the instructions below, please reach out to your account manager or our sales department at sales@penneo.com.

The client relationship overview gives your company access to three adjustable dashboards. You can tailor it to your needs in order to view information about your company’s clients. 
Once logged into Tableau, you will see the three dashboards as shown below.

How to customize the dashboard “Cases Overview”

Once clicked into the “Cases Overview” - below the title of the dashboard, you will be able to choose from a few filters.

‘Case Name’, with this option, you can choose to include or exclude clients in the list of results based on the name of the case in the KYC system.

'Case Status’ will include or exclude your clients with your chosen status in the list of results. There are three statuses: 

• Archived includes cases that have been deactivated, not deleted. Deleted cases are no longer related to your KYC account and can therefore not be tracked. 
• Pending are cases where the requested information of the client has not been submitted, or the information has been submitted by the client but you have yet to conduct a risk assessment. 
• Fulfilled are cases where you have received all requested information and you have completed the risk assessment.

‘Current Risk Assessment’ will affect the results to display only the clients whose conclusion of the risk assessment corresponds to the status of your choice. You can make the same choice in the “Risk Levels”-section. You can choose to include or exclude risk assessment conclusions of your choice.

‘Documentation Request’ is the status of users requesting documents from clients. There are three statuses: 

• Contacted is when documentation has been requested from the client, but they have yet to comply. 
• Fulfilled is when the documentation has been submitted and approved. 
• Pending is when documentation has been submitted and is awaiting approval.

‘Internal Risk Assessment’ is a filter on the status of the risk assessment.

‘Ownership’ allows you to see if the real owners of the company have been identified or not. This corresponds to "Identification" of the client relationship in KYC.

‘Country’ allows you to sort your clients by country, if applicable.

‘Last Risk Assessment Dates’ allows you to filter by all clients based on the date in which your company had last done a risk assessment. You can filter to show all cases where a risk assessment has not been completed for 11 months or later, 23 months or later and 35 months or later.

‘Risk Levels’ can be used by clicking on one of the four statuses shown, and the list of clients will only show the selected risk level. To return to showing all the statuses, you click the selected status to unselect it.

If you are missing a risk level option from the ones shown in the screenshot below, it is due to that none of your clients have been assessed with the missing risk level.

Clicking on a client in the Case Details list, will send you to the dashboard “Documentation & Details Overview” which will show you the information you have collected of your selected client.

How to read and use the dashboard “Documentation & Details Overview”

After you have clicked on a client relationship in the Case Overview dashboard, you will be forwarded to the Documentation & Detailed Overview for the selected company. By clicking on “Link to Case” you will be redirected to the specific client case in KYC. “Link to Client” will redirect you to the client information within a case.

You can hover over a submitted document to see further details on the document, this applies to all sections in the dashboard where documents have been submitted.

By clicking on the X, which marks that a file has been uploaded to the document type, you will be redirected to the file in KYC.

If there is no X for a document, and instead blank, it means that the requested document has yet to be submitted.