How do I set up the system so that it looks like my customers are contacted via my own email address and not via Penneo KYC?

First, you need to create a separate email address in your email service. This account is to be used solely to send inquiries via Penneo KYC.

Next, in Penneo KYC, navigate to Settings > Advanced Settings > Email Sender and add your SMTP information. You can find SMTP information in your email service.

If you use an online email program (such as Gmail, Yahoo mail, Hotmail, etc.), you can search the SMTP information on Google (by typing "SMTP setup Gmail", "SMTP setup Yahoo", or "SMTP setup Hotmail").

If you have a website and email through, for example, one.com or simply.com, contact your IT manager to obtain the SMTP information. Alternatively, use the welcome email you received when your provider created your account which should include information on how to log into the SMTP server relevant to your provider.