How do I set up the system so that it looks like my customers are contacted via my own email address and not via Penneo KYC?

First, you need to create a separate email address in your email service. This account is to be used solely to send inquiries via Penneo KYC.

Next, in Penneo KYC, navigate to Settings > Advanced Settings > Email Sender and add your SMTP information. You can find SMTP information in your email service.

If you use an online email program (such as Gmail, Yahoo mail, Hotmail, etc.), you can search the SMTP information on Google (by typing "SMTP setup Gmail", "SMTP setup Yahoo", or "SMTP setup Hotmail").

If you have a website and email through, for example, one.com or simply.com, contact your IT manager to obtain the SMTP information. Alternatively, use the welcome email you received when your provider created your account which should include information on how to log into the SMTP server relevant to your provider.

Here is an example showing how you can retrieve SMTP information if you use Gmail, and how to set up the Penneo KYC system:

1. First, perform Step 1 to enable IMAP in your Gmail account.
   

2. Then, navigate to the Penneo KYC system, and enter the information you have found.
   

• "Sender's email address" is the email address through which you want the system to send requests.
• "Sender's name" is the name of the person who will be the contact person for the requests sent out.
• "SMTP server (hostname)" is often referred to as smtp.[Provider].com (in this case, smtp.gmail.com.)
• "SMTP username", in the case of Gmail, is the same as the e-mail address you typed in "Sender's email address".
• "SMTP password" is the password for the email address through which you want the system to send requests.
• For "Encryption", we recommend selecting "TLS" is preferably selected (and type in the related field the three-digit number found next to "TLS" or "STARTTLS". Alternatively, you can choose SSL - and type the corresponding SSL number in the field.

When setting up Gmail, you may receive an email from Google informing you of a "Critical security alert". That means that Google has blocked your attempt to sign in to your account from another app (Penneo KYC).

You must then click on "Check activity", and you will be informed that Google blocked the operation due to security concerns.

Click on "Learn more", and you will have the option to turn on "Less secure app" as shown below.

After that, you will have completed the setup and should be able to send out requests via Penneo KYC using your email.

Unfortunately, our Support department cannot help you set up SMTP settings for your account, as we cannot manage these settings. If you have issues with the SMTP settings, please refer to your email provider's instructions or your IT department.