Supported file formats
You can only upload PDF files to Penneo.
Penneo does not support other popular file formats like DOCX, TXT, or XLSX. To generate a PDF file you need to Save it as PDF in your editing software.
Before you upload your PDF to Penneo, ensure that it is not password-protected.
Supported file size
Files must not exceed 20 MB.
This limit applies universally to all methods of uploading documents for signing through Penneo Sign's web interface, desktop application, or API.
Uploading large files
Sometimes, the file upload process may take longer, in rare cases, up to 5 minutes. Extended upload times might occur when uploading: large files, or files with a high page count (e.g., 200 pages or more).
Please remain patient and do not close the upload window until the upload is complete.
Restrictions to finalization emails
If a case file contains one or more documents whose size exceeds 7,5 MB, they will not be attached to the final email. Instead, in the finalization email, there will be a link to access the Penneo archive and view the documents.
Note that copy recipients will also not be able to receive the documents if one or more exceeds the limit of 7,5 MB.
If the total size of all documents in a case file exceeds 9.5 MB, the documents will be divided into, and attached separately in more than one finalization email. This presupposes that no single PDF exceeds the total max limit of 9.5 MB. Please note that the separate email subjects will be suffixed with 1 of 2, 2 of 2, etc.