File formats
You can only upload PDF files to Penneo.
Before you upload your PDF to Penneo, ensure that it is not password-protected.
File size
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Penneo Sign web application supports files up to 100 MB.
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Penneo Desktop app and API supports files up to 20 MB.
Uploading large files
When uploading larger, 20+ MB, you can in rare cases experience longer upload times, up to 5 minutes. Extended upload times can also occur when uploading files with a high page count around 200+ pages.
Please do not close the upload window until the upload is complete.
Restrictions to finalisation emails
If a finalisation email exceeds 10 MB after adding one attached document, then we can not attach the document(s). That means:
- Email + 1 attachment = 10+ MB - Documents are not attached
- Email + 1 or more attachments = less than 10 MB - Documents are attached
- Email + 2 or more documents = 10+ MB - Documents are attached but the email is divided in to several emails depending on how many documents in the case file - Email 1 of 3, email 2 of 3 etc.
If dokuments are not attached, there is still a link in the email with access to the them in the archive.
If there is a copy recipient(s) in the case file and the documents could not be attached no email is sent to them. Read more in this article: The finalization email could not be delivered to the copy recipients - why?