By activating this feature, administrators can require all Penneo KYC users to change their passwords at a specified interval. Once their passwords have expired, users will need to create new passwords in order to access their KYC environment.
This article gives an overview of:
How to enable password expiration (for administrators)?
Administrators can activate this feature by logging into the KYC environment, navigating to Settings, selecting Password Expiration, and enabling the password expiration option. After enabling it, you can set the desired password expiration interval, from 1 to 12 months. Be sure to click Save to apply these settings.
Note: This feature will be applied to all users within the company account and cannot be enabled for individual users.
How does password expiration work?
With password expiration enabled, once the interval has passed, when users try to log in next time, they will be asked to create a new password.
- Log into Penneo according to the normal procedure, so either by entering their credentials or by logging in with Microsoft or Google.
- After logging in, you will receive a notification saying that you should update your password. Click on Update password.
- You will then be able to set up your new password. Your new password must meet all the new requirements, otherwise you will not be able to click on Confirm Password. Once you have chosen and re-entered your password that meets all the requirements, you can click on Confirm password.
Note: The expiration interval is calculated from the moment the password is changed. As a result, not all users will be prompted to update their password at the same time; it will depend on when they last logged into the KYC environment. Users will not be informed before the password expires or they won’t receive an email when the password expires.